How do I get a library card?

Library Cards are free to all residents who live, attend school, own property or are employed in the state of Virginia.

Each person getting a card must fill out an application for a library card.

You will need to bring a photo ID with current address.

If photo ID does not have current address brings at least one other document to verify all applicants’ address.

Other documents may include: Checkbook  with address on checks, mail postmarked within the last 30 days and contains the persons name on the mail.

A post card can be mailed to verify the patron’s address, for adult patrons. Applicant must bring the postcard in to the library within 30 days after delivery.

How do I get a Library card for a minor?

A parent’s or legal guardian’s signature and proof of current address are required on the minor's application for a library card.

Any minor who is legally emancipated must provide court documents to prove that status.

How do I get a Student Library Card?

Covid-19 Student (K-12) easy registration: Click here to get your student’s library card! With their own library card it opens up a whole new world of eReading, eLearning, and eResearch for children ages K-12! Once you have filled out the card application, we ask that you please send it to so we can get your information processed! 

How do I get a library card if I am from out of state?

Out of area residents who are employed in or attending school in the service area are required to show proof of employment or enrollment, such as paycheck or student ID. 

Do Library cards expire?

Yes, a library card needs to be renewed every year. Contact information will be verified and updated by a staff member.

When are Library cards not able to be renewed?

A library card is not eligible for renewal when there are overdue fines or other fees, or overdue items are showing on their account.

How do I use my library card?

Library Cards need to be in good standing to use in the library or for specified online databases.

Signing a Library Card application and Library Card denotes acceptance of responsibility for all fines and fees for lost or damaged materials.

Your library card can be used at any of the five (5) Wythe-Grayson Regional Libraries or at any of the Galax-Carroll Regional Libraries.

Can a Library card be replaced?

Yes, library cards can be replaced. There is a replacement fee of $2.00 for cards unless the card is being replaced due to normal wear and usage.

All patron information is to be verbally verified by staff before extending privileges.

Can I access my account from home?

Yes. You can access your account from any internet connection, be it desktop, phone, or tablet. You'll need to enter your library card number (no spaces) and PIN (the last 4 digits of your Library Card number) to access your account. 

What is my PIN?

By default, your PIN is the last 4 digits of your Library Card number. If your PIN does not work, please call the Library at (276) 773-2761 to verify your account information.  

How can I change my PIN?

You can change your PIN in your account settings. Once you log into your account, click on Account Summary, then Library PIN. Enter your new PIN and then confirm your old PIN. Your new PIN can be any combination of letters, numbers or symbols up to 8 characters long.

How long can I checkout materials?

Books, Books on CD, Playaway Audiobooks, Kits, Compact Disks, and Magazines check out for 3 weeks.

DVDs check out for 1 week.

How many items can I check out?

Checkout limit of 25 items per account. With the exception of DVD's only 5 DVD's per account. 

Can I renew materials?

Yes, you can renew an item up to two times per checkout, unless other patrons already have the same title on hold. 

How do I place a hold?

When you see an item you wish to place on hold from our catalog, look for the Green Check Mark Place Hold link and click on it. If you are not already logged in, the system will ask for your Library card number and PIN. Then select which location you would like the item sent to. The default will be your home Library location. 

Why was my hold canceled?

Arrived holds (items you placed on hold that are now ready for you) are kept on the holds shelf for one week. If the items are not picked up and checked out during this time frame, the holds expire. If you did not receive a notification when your hold(s) arrived, please check with the Library to make sure we have current contact info for your account--if you normally receive notifications via email, try checking your junk or spam folder first.

How many holds can I have at once?

There is no limit on how many holds you can have placed at once. There is, however, a checkout limit of 25 items per account and only 5 DVD's per account. 

How will the library contact me when m hold has arrived?

You will be notified by phone call. You may check with a Library staff member, or call (276) 773-2761, to check your contact status or to change it. 

How Long will my hold be reserved for?

Reserved materials will be held for 5 business days before going back to the branch that owns the item.

How do I check out online materials (eBooks & eAudio)?

Online materials can be checked out using your library card and PIN number.  

How often do I get reminders on when my materials are due?

When you borrow materials a staff member will print a receipt with due dates for all checked out materials.  

What are the overdue charges on materials?

The Wythe- Grayson Regional Library and Board of Trustees is happy to announce that effective February 28th, 2021 through February 2023; overdue fines will not accrue on any materials except for WGRL equipment (such as Mobile Hotspots, e-readers or the telescope.)

Overdue fines for are Books, Books on CD, Playaway Audiobooks, Kits, DVD’s, Compact Disks, and Magazines $0.25 per day and up to a maximum of 10.50 per item. . (Long-lost and damaged item fees still apply, and will vary by item.)

I want to get a book that is not in the library catalog

Interlibrary loans requests may be placed for items not owned by any of the MT-N-Cat libraries, Any borrower in good standing with a valid Wythe Grayson Regional Library card my request interlibrary loan service. Return postage charge of $3.00 per item will be the responsibility of the borrower, payable upon receipt of the requested material.

The lending library will set the duration of the loan period and overdue fees- those costs will be passed along to the patron.

What forms of Payment are available?

The Library accepts Cash and all major credit cards. Credit card charges must be more than $2.00.

Where do I find out about programs?

Library Programs can be accessed on our websites calendar or on our Programs Pages.

We also have display cases and public bulletin board areas that showcase upcoming events and services in each library location.

Do you have computers for public use?

Yes, Computers are provided for public use with the understanding that their use is primarily self-service. Library staff can offer assistance only with the basics of computer operation and not with specific programs, Computers are available on a first-come, first-service basis, A member of the library staff has the right to interrupt the use of computers to ensure that patrons have equal access.  

Do I need a Library card to access a public computer?

No, you need either a picture ID or library card to use the pubic computers.

Do you have a copier/printer?

Photocopy machines are available for public use at all branch's.

Black and white prints cost $0.25 per page, and color prints are $0.75 per page.

How do I print from my own laptop/electronic device?

We ask that you print from one of our public computers. We do not offer printing from personal devices.

Can I send a fax from the Library?

Yes, a staff member will assist you to send a fax. Faxes are $1.00 per page for all outgoing and incoming transmissions.  

How can I pay for fee-based services?

The Library accepts cash and all major credit cards. Credit card charges must be more than $2.00.

What is the WiFi password?

All library locations provide WiFi access, passwords are available at the circulation desk.  

How do I get an appointment for a passport?

The Wythe-Grayson Regional Library system is a designated Passport Application Acceptance Facility.

Passport applications are processed by appointment only, and must be scheduled at least 24 hours before-hand. Call (276)773-2761

Appointments may be made at the following times, at the specified library:

Grayson County Public Library
Monday – Friday: 10:00 am – 3:00 pm

What do I need to bring to my passport appointment?

Proof of U.S. Citizenship

Provide an original of one of the following to be submitted with application:

  • Previous U.S. Passport (may be expired; must be undamaged)
  • An original certified U.S. Birth Certificate (from a city, county or state; NOT a hospital certificate)
  • Consular Report of Birth Abroad or Certification of Birth
  • Certificate of Naturalization or Citizenship

Proof of Identity*

Present one of the following and provide a photocopy (front and back) of it to be submitted with application:

Current, valid driver’s license. (If not issued by Virginia, you must also bring a secondary ID.)

Military ID

Government ID

Certificate of Naturalization or Citizenship

*Minors under the age of 16:

  • each child must appear in person
  • both parents/legal guardians must present proof of identity

Passport Photo

One photo is required for your passport application. It is important that your passport picture meets the specific requirements set forth by the U.S. Department of State. Passport Photo Information

It is strongly recommended that you use a passport photo service for your passport picture. Passport Photo Location

The following may offer passport photo services: CVS, Rite Aid, Walgreens, Fed Ex, UPS Store

Passport Form (DS-11), Completed but not signed.

DS-11 Form can be obtained from website or at the Grayson County Library.

Passport Fees

Please check here  for current  fees.

How do I renew my passport?

You may be able to renew by mail.

If you have had a passport before, you may need a Form DS-82.

You can renew by mail (no appointment needed) using Form DS-82 if your most recent passport meets all five of these requirements:

  1. Is submitted with your application
  1. Is undamaged (other than normal “wear and tear”)
  1. Was issued when you were age 16 or older
  1. Was issued within the last 15 years
  1. Was issued in your current name (or you can document your name change with an original or certified copy of your marriage certificate, divorce decree, or court order)
How do I register to vote?

Click here to register!

 Remember, it is very important to be an active voter! Every vote matters to make a difference for the future in our communities, cities, and country! Click here to sign up for Election Reminders so you don’t miss out on having a say on important matters happening at the polls.

Unsure if you are registered or not? Click here to find out!


Are you unable to be around on election day at the polls? Click here to fill out an Absentee Ballot!

When is the library open? (Hours of services)

Check the About Our Library page for all library locations and branch hours. 

Where is the Community Meeting Room?

The Wythe-Grayson Regional Library has meeting rooms or meeting room space available at all locations. Granting permission to use the library facilities does not constitute an endorsement of the organization or its members’ beliefs by the library staff or the Library Board. Publicity for the event should not imply Library sponsorship or affiliation. The Library reserves the right to monitor all meetings held on its premises.

Meeting rooms or meeting room space is generally available when the following criteria are met :

  • A Written application form must be filled out and put on file at the branch requested. • Applications will be accepted on a first-come, first-serve basis.
  • For those locations that do not offer after hour’s availability the meeting room can be scheduled 15 minutes after opening until 15 minutes prior to closing. .
  • The meeting room must be open to the general public and free of charge. Before, during and after a program, no fees of any kind may be charged. Selling or sales promotion are prohibited with the exception of sales by the Friends of the Library.
  • The meeting room is available to groups or individuals regardless of the beliefs and affiliation of their members.
  • Light refreshments, but no alcoholic beverages, may be served.
  • Each group must provide its own supplies for the meeting and for any refreshments served and is responsible for any setup, cleanup and removal of all trash after their meeting.
  • Personal information may not be solicited from program attendees.
  • Library and Library-sponsored activities have first priority in scheduling. • Neither the name nor address of a library branch may be used as the official address or headquarters of any organization.

The Library Board will hold the authorized representative of the organization responsible for the costs of damages to library facilities. Likewise, the Wythe-Grayson Regional Library will  require that such representatives sign that the organization will hold the library harmless for claims, liabilities, and/or damages directly or indirectly related to the use of library facilities.

Organizations requiring equipment owned by the library must make arrangements for the use of required equipment when the application for the meeting room is made. The organization must provide its own projectionist and will be responsible for any damage to library equipment.

How many films can I watch from Kanopy per month?

You can watch a maximum of  3 videos per month.* You will receive 3 play credits every month. Once you press play on a video, you will automatically use 1 play credit.

Once you press play on a video, you will have 48 to 72 hours to view it as many times as you like without using another play credit. If you would like to watch the same video after the 48 to 72 hours have passed, you will use up another play credit.

* Please note that some video series, such as Great Courses, may be limited to fewer checkouts per month.

When will my play credits reset?

Play credits reset on the 1st of the month.  Once you have used your 3 credits, you will not be able to play any films until the new month starts when you will be given a fresh quota of 3 play credits again.

If I don’t use all my film credits in a month, do they carry over to the next month?


What is Kanopy Kids, and how are the lending limits different?

Kanopy Kids is a collection of films and TV series that inspire and inform, helping children develop
social emotional skills and reinforce valuable learning topics, such as history, science, and new
languages. Kanopy Kids has a diverse selection of educational and entertaining content that
range across Movies, TV Series, Animated Storybooks, Live Action, and Animated favorites.
Kanopy Kids content is appropriate for children ages 2 and up, with a focus on children age 2-8.
All Kanopy Kids content is available for 30 days on a rolling basis. It allows for unlimited plays and
replays of any content in Kanopy Kids. Additionally, Kanopy Kids content does not count against
your monthly credits. To access Kanopy Kids, look for the word KIDS on the initial Kanopy screen.
Parental controls are available for Kanopy Kids. Click here for more information.

Can I download Kanopy films and documentaries for offline viewing?

No. You need an internet connection to watch films on Kanopy. The films cannot be
downloaded to your device. They only stream through the internet.

Do I have to return a movie once I’m finished?

No, titles will automatically expire at the end of 48 to 72 hours.

Do separate episodes in a series each count as a credit?

Yes, each episode in a series counts as a credit, and you get the usual three days to
watch it before it expires.
There are two exceptions to this:
• Great Courses. These are films featuring subjects presented by college professors,
and a at a college level. Kanopy has a separate lending arrangement with Great
Courses. Starting in June 2019, you can check out a Great Course, and however
many episodes it contains it will still only count as one credit. You will also get 30 days
to watch the course.
• Kanopy Kids.

Does Kanopy work on my computer?

Yes. Kanopy works on desktops and laptops, both PC’s and Macs. Click here for a guide to
which browsers and operating systems work with Kanopy.

Does Kanopy work on my TV?

Yes. A Kanopy app is currently available for these TV devices: Apple TV and Airplay, Amazon Fire
TV, Android TV, Roku, Telstra TV, and Chromecast. A Kanopy app for Samsung TV is currently in
development and will be coming soon. If you do not have access to any of the above devices,
you can also view Kanopy on your television by connecting your computer to your television via
HDMI cable. Detailed instruction for TV devices in on the Kanopy Help pages under Kanopy TV

Are there apps? Can I play Kanopy on my tablet or phone?

Yes, there is a Kanopy app for iOS and Android devices, and Kindle Fire tablets. It is important to
set up your Kanopy account in your computer or mobile device browser before you download
the app. Then you can go to your app store to find and download the Kanopy app. You can
also access links to the apps at the bottom of the Kanopy help pages. There are detailed
instructions to setting up Kanopy on your device in Kanopy Help, there is a Kanopy app for iOS and Android devices, and Kindle Fire tablets. It is important to
set up your Kanopy account in your computer or mobile device browser before you download
the app. Then you can go to your app store to find and download the Kanopy app. You can
also access links to the apps at the bottom of the Kanopy help pages. There are detailed
instructions to setting up Kanopy on your device in Kanopy Help

Can I make sure I’m streaming with wifi instead of using up data on my mobile device?

Yes. In your app, tap the menu icon in the upper left corner and look for ‘Settings’, and then
‘Cellular Data’. Toggle it on (the switch will appear orange). When this is on, you will not be able
to stream on the app unless you are connected to wifi.

How do I turn on closed captions or subtitles?

Kanopy automatically offers English subtitles on all non-English titles. They may be hard coded
and appear automatically or need to be enabled through the closed caption tools. Nearly all
films in English will also have closed captions available. Accessing them differs by device:
• Computers—hover your mouse over the Closed Caption symbol to access the captions and
what format you prefer
• Mobile devices—while the film is playing, tap the speech bubble in the top right corner of
the screen, and choose your preferred language.
• TVs—detailed instructions for different TV applications are available in Kanopy help:

When does new content get added to Kanopy, can I request Kanopy add a specific title?

Kanopy adds new content every Monday. You can request Kanopy add a specific title by
sending them an email Kanopy would then need to pursue a
licensing agreement with the owner. It should be noted that Kanopy is not intended to be an
access point for popular feature films. Their focus is on ‘thoughtful entertrainment’.

What privacy do we have when we use Kanopy?

Kanopy is a third-party service that is governed by its own privacy policy and practices, not the
Library’s. We advise that you consult Kanopy’s Terms of Service
If you use Facebook or Google when creating your Kanopy account, the privacy policies of
Facebook or Google take precedent over Kanopy’s privacy policy. The library does not
recommend using this option to creating your Kanopy account. We recommend creating your
account by entering your name, email address, and a password of your choice.
Kanopy currently does not recognize “do not track” signals sent from web browsers. You may be
able to disable tracking mechanisms, but doing so may disable certain features of the Kanopy

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